Key Responsibilities:
- Resolve customer complaints in a timely and professional manner
- Provide accurate information about products and services
- Maintain records of customer interactions
- Follow up with customers to ensure issue resolution
- Coordinate with internal teams for quick problem-solving
- Ensure high levels of customer satisfaction
Requirements:
- Bachelor’s degree in any field
- 0-2 years of experience in customer support (freshers can apply)
- Good communication and interpersonal skills
- Problem-solving attitude
- Basic computer knowledge
- Ability to handle pressure and multitask
Preferred Qualifications:
- Experience in customer service or call center
- Familiarity with CRM tools
- Solid listening skills and patience
Benefits:
- Growth opportunities
- Supportive work environment
Schedule:
- Day shift
Work Location:
- In person
Application Question(s):
- Do you have experience in customer support?
- Are you comfortable handling customer calls and chats?
- Are you currently based in Nagpur?