First Mile Operations Executive

About Smytten

Smytten is India’s leading product discovery and trial platform, helping users explore and experience premium brands across beauty, personal care, wellness, and more. With a strong focus on innovation and customer experience, Smytten bridges the gap between brands and consumers through seamless discovery, sampling, and fulfilment.
- Role: Executive - Operations Excellence

Location:Navratna Corporate Park, Ahmedabad

Key Responsibilities- Oversee daily first mile operations including order pickups, vendor coordination, and shipment processing
- Ensure timely and accurate collection of shipments from sellers/vendors
- Monitor pickup schedules and optimize routes for efficiency and cost-effectiveness
- Track shipment status and resolve delays, discrepancies, or operational issues
- Maintain strong relationships with vendors, transporters, and internal stakeholders
- Ensure adherence to SOPs, compliance standards, and safety protocols




- Analyze operational data and generate reports to improve performance metrics (TAT, SLA, etc.)
- Implement process improvements to enhance efficiency and reduce errorsHandle escalations and ensure quick resolution of operational challenges

Required Skills & Competencies- Strong understanding of logistics, supply chain, or e-commerce operations
- Excellent coordination and stakeholder management skills
- Analytical mindset with the ability to interpret data and KPIs
- Problem-solving and decision-making abilities under pressure
- Good communication and negotiation skills
- Proficiency in MS Excel, WMS and logistics management systems Ability to manage multiple tasks in a quick-paced environment

Qualifications & Experience- 1-2 years of experience in logistics, e-commerce, or supply chain operations (First Mile experience preferred)
- Experience working with vendors, transport partners, or courier networks

📌 First Mile Executive (Ahmedabad)
🏢 Smytten
📍 Ahmedabad