We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5
Country/Location: (Advant IT Park) Noida, India
Department: GSS English & Exams (IELTS Online)
Contract Type: Fixed term contract, 1 year
Closing Date: Sunday, 24 May 2026 - 23:59 China Time (GMT +08:00)
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Role Purpose

To deliver optimum floor support by mentoring/ coaching & guiding team members & take ownership in maintaining an excellent Customer Service experience. An important part of the role is to achieve/exceed process KPI’s to ensure that the Team at Shared Services is relevant to business always.

Main accountabilities

Leadership skills:
- Should be able to look at pre-empt problems and identify solutions with logical analysis.




- Should have a fair understanding for achieving organisation goals and driving Continual Improvement projects in the process.

Service Delivery
- Supervising, planning, and managing functions concerned to operations
- Productive with all the tools & technologies that are in use in operations.
- Acting as an information source and answering team questions, following up and giving instructions as needed.
- Working as a first level escalation point for the team.
- Create SOP’s/Maintain Knowledge articles/updates and share with team on a regular basis.
- Get first hand training on the process or and other new updates and share the same with the team via channelized Knowledge Transfer Process.
- Support team on all queries (e.g. Process/Transport/Admin/Payroll/Team Related) independently and occasionally with support of relevant stakeholders.

Stakeholder Management/People-Resource Management
- Carrying out performance measurement, monitoring, and evaluation

📌 Team Leader (Noida)
🏢 British Council
📍 Noida