Core Duties and Responsibilities:
- Staff Management & Training: Recruiting, scheduling, training, and evaluating front desk staff (receptionists, concierge, bell desk) to ensure high performance.
- Guest Experience Management: Overseeing the entire guest cycle—check-in, stay, and checkout—to ensure a smooth experience.
- Complaint Resolution: Promptly resolving guest inquiries, complaints, and issues, often acting as the escalation point.
- Operational Coordination: Collaborating with housekeeping for room status updates and maintenance for repairs to manage room inventory efficiently.
- Financial & Reporting Duties: Handling daily financial reports, managing budgets, monitoring room rates/revenue, and reviewing guest billing.
- Reservation Oversight: Monitoring online travel agency (OTA) bookings and managing room assignments.
- Safety & Security: Ensuring compliance with hotel safety policies, managing master keys, and overseeing guest privacy.

Pay: ₹14,000.00 - ₹20,000.00 per month

Advantages:
- Food provided
- Provident Fund

Education:
- Bachelor's (preferred)

Experience:
- Hotel : 3 years (required)

Language:
- English (required)

Work Location: In person

📌 Front Office Manager (Prayagraj)
🏢 Agarwal Hospitality
📍 Prayagraj