We are seeking a polite, patient, and customer-focused Jr. Technical Support Executive to join our support team. The role involves handling customer queries, providing timely assistance, and ensuring a positive customer experience through effective communication and issue resolution.

Key Responsibilities
- Provide accurate information about products, services, and processes
- Log, track, and follow up on customer issues until resolution
- Escalate complex or unresolved queries to senior support teams
- Maintain customer records and support documentation
- Coordinate with internal teams to resolve customer concerns
- Ensure adherence to service quality and response time standards
- Support customers during live operations when required

Requirements:
- Master’s degree (MBA) (preferred)
- 0-2 years of experience in customer support or service roles
- Strong verbal and written communication skills




- Ability to handle customers calmly and professionally
- Willingness to work in shifts and fast-paced environments

Preferred Skills
- Experience with CRM or ticketing systems
- Exposure to fintech, trading, or software-based customer support
- Multilingual communication skills (English, Hindi, Gujarati preferred)
- Basic understanding of customer service metrics and SLAs
- Financial Market trading knowledge

What We Offer
- Competitive salary
- Training and career growth opportunities
- Supportive and team-oriented work setting

Work Location: In person

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:
- Leave encashment
- Provident Fund

Work Location: In person

📌 Jr. Technical Support Executive (Ahmedabad)
🏢 Orvix Technologies Private
📍 Ahmedabad