Position:Cloud Support Engineer/L1

Location:Mumbai

Work Mode:WFO

Years of Experience: 2-4 years of experience in cloud support or related roles, preferably with AWS experience

Qualifications:Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management:
- Troubleshoot and resolve basic AWS-related incidents. Document and escalate complex issues to senior engineers.
- Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues.
- AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed.
- Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell,



or basic shell scripts to streamline operational tasks.
- Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides.
- Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS-related queries and providing solutions.
- Required Skill Set and Experience:
- Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc.
- Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS.
- Experience with monitoring tools (AWS CloudWatch, CloudTrail, or similar).
- Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Robust problem-solving skills and a desire to learn and grow in AWS technologies.
- Soft Skills:
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Should have a great customer handling skill

📌 Cloud Engineer (Mumbai)
🏢 Value Point Systems
📍 Mumbai