ABOUT KSKT & KAZE LIVING KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms — at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices. Kaze Living is KSKT's premium gourmet grocery marketplace — bringing fresh produce, artisan bakery, clean-label snacks, functional beverages, and wellness essentials to discerning Delhi NCR households, delivered same-day. We serve customers who buy on quality and curation, not on lowest price.

KEY RESPONSIBILITIES
- Convert warm leads and enquiries into paying customers through structured follow-ups and consultative selling.
- Handle UHNI and HNI customers with the discretion, warmth, and polish the brand demands.
- Maintain accurate lead, customer, and order data on the CRM; track pipeline, follow-ups, and closures.
- Coordinate with operations and dispatch teams to ensure smooth onboarding, on-time delivery, and order accuracy.
- Resolve customer queries, complaints, replacements,



and refund requests with urgency and ownership.
- Onboard, engage, and retain Kaze Privilege Club members and upcoming membership customers.
- Surface customer feedback, recurring issues, and demand signals to the marketing and category teams.

WHAT WE'RE LOOKING FOR
- Graduate with 0-2 years of experience in inside sales, CRM, or customer success
- preferably in premium D2C, gourmet food, or hospitality.
- Robust spoken and written English; Hindi fluency essential.
- Confidence and warmth in handling UHNI and HNI customers; comfortable on premium calls.
- Hands-on experience with CRM tools (Shopify, Zoho, HubSpot, Freshdesk, or similar).
- Target-driven with strong follow-up discipline and time management.
- Detail-oriented; comfortable with data entry, dashboards, and basic reporting.
- Based in Gurgaon or NCR for ease of coordination at our Gurugram DC.

NICE TO HAVES — Prior exposure to premium grocer

📌 CRM Executive- Support (Gurugram)
🏢 KSKT Agromart
📍 Gurugram