Job Summary:
The Collection Executive is responsible for recovering overdue payments and NPA Portpolio from customers while ensuring compliance with regulatory guidelines and company policies. The role involves customer interaction, negotiation, and maintaining accurate records of recovery efforts.
Key Responsibilities:
- Contact customers via calls:
- Follow up on EMI dues and outstanding balances:
- Negotiate and convince customers for timely repayment:
- Share payment links and repayment options:
- Maintain daily call logs and collection records:
- Update customer responses and status in the system
- Achieve daily and monthly collection targets:
- Escalate unresolved or high-risk cases to the supervisor
- Ensure compliance with RBI/Company guidelines during all interactions
Key Skills Required:
- Valuable communication and negotiation skills:
- Ability to handle difficult customers professionally:
- Basic knowledge of collections process / DPD buckets:
- Strong follow-up and persuasion skills:
- Basic computer knowledge (CRM / Excel)
Eligibility Criteria:
- Minimum 12th pass / Graduate preferred:
- Experience:02 years in collections / tele-calling (Freshers can apply)
- Languages:Local language + Hindi/English preferred