Job Locations

Pune Voice

US Voice Mumbai

Eligibility

Greater than 6 months experience in relevant customer service industry

Preferred domain: Telecom / Technical Services

Graduate or undergraduate in a relevant customer service field preferred

Robust English communication with neutral accent

Advanced Windows/computer proficiency and accurate data-entry skills

Flexible for 24x7 environment, primarily aligned to Australian business hours

Key Responsibilities

Handle customer service interactions with strong written and oral communication

Support end-to-end activation or assurance of service

Complete all work tasks within process scope and assigned queues

Update and maintain customer interaction records, transactions, comments, and complaints

Work with internal and external teams to resolve issues quickly

Communicate with business units to obtain required information for customer orders





Ensure compliance adherence and timely milestone completion

Escalate dependencies to relevant teams when needed

Process customer requests including orders, provisioning, post-activations, assurance, and billing

Book appointments for customers

Dispatch equipment to customers

Maintain customer privacy and protect customer data

Meet prescribed customer service standards and performance objectives

Required Skills:
Excellent written and oral communication

Strong customer advocacy and listening skills

Strong analytical and technical skills

Clear understanding of process/work instructions

Multi-tasking capability

Resilience and flexibility to change

Ex
- TCS employees & Recent Applicants not eligible

Pay: Up to ₹60,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Csa (Customer Service Associate) (Pune)
🏢 Gratitude India
📍 Pune