Objectives of this role
- Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered
- Develop delivery or driving routes using mapping software along with weather and traffic information
- Assuage the distress of customers or members of the public during conflicts or crises
- Maintain up-to-date call logs or dispatching software to track ingoing and outgoing information
Responsibilities
- Liaise with major contracted customers
- Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers
- Report all scheduling and driver complaints to the appropriate location manager
- Provide solutions for drop-off and pickup problems
- Assist with the supervision of day-to-day operations
Required skills and qualifications
- Strong communication and interpersonal skills
- High fluency with computers and current software
- Ability to remain calm and deliver explicit instructions under pressure