About the Role

We are looking for a reliable and energetic Front Office & Pet Care Assistant to join our team at Masterpet. This is an on-site role where you’ll help manage day-to-day store operations, interact with customers, coordinate pet pickups, handle calls and bookings, and assist with dogs and cats visiting the store.

This role is ideal for someone who is comfortable around pets, communicates well with people, and can manage multiple responsibilities in a fast-paced environment.

Responsibilities
- Handle customer calls, WhatsApp messages, and booking coordination
- Welcome and assist walk-in customers
- Coordinate and assist with pet pickups and drop-offs
- Support daily store operations and front office activities
- Assist in handling and managing pets (dogs and cats) safely and calmly
- Maintain cleanliness and organization of the store
- Coordinate with grooming staff and management team
- Update booking or customer details when required





Requirements:
- Comfortable handling dogs and cats
- Good communication skills in Malayalam and English
- Friendly and professional attitude with customers
- Ability to multitask and stay organized
- Willingness to work in a hands-on setting
- Prior experience in customer service, front office, retail, pet care, or hospitality is a plus
- Basic smartphone/computer usage skills preferred

Salary & Benefits
- Competitive salary based on experience
- Opportunity to work closely with pets every day
- Friendly and growing work environment
- Career growth opportunities within the company

Schedule
- Day shift
- Weekly off provided

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:
- Flexible schedule

Work Location: In person

📌 Front Office (Vennala)
🏢 Masterpet Care Private
📍 Vennala