Job Title: Customer Relationship Executive (CRE)

Location: Kochi

Key Responsibilities:
Follow up with customers for pending payments on a regular basis

Maintain records of outstanding payments and update status daily

Handle customer calls, messages, and enquiries

Resolve customer complaints and coordinate with internal teams

Track orders, replacements, and service requests

Ensure timely updates and closure of customer issues

Maintain data in Excel / CRM and share reports with management

Requirements:
Experience in payment follow-ups / collections preferred

Good communication skills (Malayalam required, basic English preferred)

Basic knowledge of MS Excel / Google Sheets

Strong follow-up and coordination skills

Ability to handle customers politely and firmly

Experience:




1 to 3 years in customer service / telecalling / collections preferred

Additional Information:
Immediate joiners preferred

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
- Leave encashment
- Paid time off

Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
- “How do you handle a customer who keeps delaying payment and not responding to calls?”
- “How do you track your daily follow-ups and ensure no customer is missed?”

Experience:
- Customer service: 2 years (required)

Language:
- malayalam prefered, basic English (preferred)

Work Location: In person

📌 Customer Relationship Executive (Kochi)
🏢 Opal Traders
📍 Kochi