Role & responsibilities:
- Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.- Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.- Walks customers through common phone hardware and software configurations to maximize service functionality.- Provides solutions and resolution resources for customer repair problems.- Interfaces with customers over the phone providing status updates and ensuring service has been restored.- Escalates appropriate technical issues to upper-level technical support when needed.
📌 Pf Ts in 20 Hc Mar 30th (Noida)
🏢 India BPO
📍 Noida
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