Customer Support Executive (E-commerce)

Location: Delhi (On-site)

A growing fashion e-commerce company is looking for a Customer Support Executive to manage customer communication across online channels.

Key Responsibilities
- Respond to customer queries related to orders, deliveries, returns, and product information:
- Provide assistance to customers regarding product sizing and fit:
- Coordinate with the operations team for order status updates
- Track and resolve customer complaints or issues
- Maintain records of customer queries and resolutions
- Ensure timely responses to all social media messages

Requirements:
- Good communication skills in English and Hindi:
- Basic understanding of fashion garments and sizing:
- Experience in e-commerce customer support is preferred
- Familiarity with Instagram and social media communication:
- Organized and patient in handling customer interactions

Job Types: Full time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive (Delhi)
🏢 AA Fashions
📍 Delhi