Requisition Number:104341

Service Desk Representative

Location:This is a hybrid opportunity in Gurugram area.

Insightat a Glance
- 14,000+ engaged teammates globally with operations in 25 countries across the globe.
- Received 35+ industry and partner awards in the past year
- $9.2 billion in revenue
- #20 on Fortune’s World's Best Workplaces list
- #14 on Forbes World's Best Employers in IT - 2023
- #23 on Forbes Best Employers for Women in IT- 2023
- $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment,



software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Research/troubleshoot issues using the tools available.
- Navigate internal/external reference support materials.
- Proactively following up on all open issues.
- Work closely with other team members to identify and suggest resolutions and improvements.
- Be AmbITious:This prospect is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for
- Bachelor’s degree (field related) or equivalent experience requ

📌 Service Desk Representative (Gurugram)
🏢 Insight Enterprises
📍 Gurugram