Key Responsibilities
- Outbound Calling: Initiate calls to customers with delinquent accounts to remind them of overdue payments.
- Negotiation: Negotiate payment schedules or settlements within company guidelines to maximize recovery.
- Account Management: Maintain accurate, up-to-date records of all customer interactions, payment commitments, and account status in the CRM system.
- Problem Solving: Investigate and resolve customer discrepancies or disputes regarding their billing or payment history.
- Follow-ups: Conduct regular follow-up calls to ensure customers adhere to agreed-upon payment dates.
- Compliance: Strictly adhere to debt collection laws, ethical standards, and company policies to ensure fair treatment of customers.
- Target Achievement: Meet or exceed daily/weekly/monthly collection targets and call volume KPIs.
Required Skills & Qualifications
- Education:
High school diploma or equivalent (Bachelor’s degree in Finance or Business is a plus).
- Experience: Previous experience in telecalling, collections, or customer service is preferred.
- Communication: Fluent in [Insert Language, e.g., English/Hindi/Local Language] with the ability to explain complex financial information clearly.
- Negotiation: Solid persuasion skills with the ability to handle objections and "stall tactics" effectively.
- Resilience: Ability to remain calm and professional in high-pressure or stressful situations.
- Tech Savvy: Basic proficiency in MS Office (especially Excel) and familiarity with CRM or collection software.