Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
- Job Track Description:
Job Track Description:
- Experience: 2+ years in Production support activities:
- Requires formal graduate degree and relevant expertise in a Production support activity.
- Leading and coordinating troubleshooting calls.
- Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
- Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery workplace. This is broken out into three shifts and distributed equitably amongst this dedicated team.
- Holiday work required.
- Strong communication skills both written and verbal.:
- Requires a conceptual understanding of theories,



practices, and procedures in a Production Support environment.
- Good understanding of the US Healthcare system (Payer, Provider, PBM)

Responsibility Statements
- Perform tasks according to established procedures with mínimal guidance.
- Assists in production events with L2 team by attending meetings and performing required actions.
- Collects data from internal and external customers to generate reports and operational dashboards.
- First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).
- Provides operational support by scheduling meetings and preparing materials for leadership.
- Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory ut

📌 IT Operations Associate Iv (Bengaluru)
🏢 Conduent Business Services India
📍 Bengaluru