Job Description: Process Associate - Legal Tech Firm

Location: Jammu

Shift: Night Shift Only

About Us

We are a fast-growing Legal Tech company transforming how legal teams manage workflows, documents, automation, and compliance. Our mission is to simplify legal operations through intuitive technology and exceptional customer experience. We are seeking a proactive, detail-oriented professional to join our team.

Key Responsibilities

Assist with day-to-day operational tasks to support our legal tech platform and internal teams.

Communicate clearly and professionally with clients, partners, and internal stakeholders.

Manage and analyze data using Excel, including spreadsheets, basic formulas, and reporting.

Provide customer support for platform users, including troubleshooting and guiding them on best practices.

Prepare and maintain documentation, reports, and process notes.

Collaborate with the product and engineering teams to highlight user feedback and product improvement opportunities.

Assist legal, compliance, and operational teams with research, data entry,



and workflow coordination.

Help with onboarding new clients, including training sessions and setup support.

Ensure tasks are completed with accuracy, professionalism, and attention to detail.

Maintain confidentiality and handle sensitive information responsibly.

Required Skills & Qualifications

Excellent verbal and written communication skills.

Strong computer literacy, including Excel, cloud tools (Google Workspace/Microsoft Office), and general tech comfort.

Ability to quickly learn new software and adapt to technology updates.

Solid organizational skills with the ability to prioritize and multitask.

High attention to detail, accuracy, and problem-solving mindset.

A customer-centric approach with patience and professionalism.

Ability to work both independently and within a collaborative team.

Bachelor’s degree in any discipline (Law, Business, IT, or related fields preferred, but not

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