Product Support Associate - Customer Service and Support Team

Thomson Reuters is a global leader in trusted information, technology, and solutions that professionals rely on to make confident decisions in complex environments.
The Customer Service & Support Business Unit is at the heart of our customer experience, ensuring clients receive timely, accurate, and high‑quality technical support across our digital products and platforms.
This team plays a critical role in driving customer satisfaction, product adoption, and long‑term trust through responsive, solutions‑focused service delivered across global markets.

About the Role:
- Log and classify all calls and requests for assistance in the call tracking database.
- Respond to customer inquiries relating to technical issues with software, online, or electronic products.
- Filter and escalate inquiries as appropriate.
- Track inquiry resolution progress and proactively follow up with customers on status updates or resolutions where needed.
- Follow appropriate procedures to respond to issues,



resolving as many queries as possible on the first contact.
- Deliver excellent customer handling experience at all times.

About You:
- Excellent English proficiency — both written and verbal communication.
- Minimum of 1 year of customer-facing experience in a technical support or Customer support or similar role.
- International Calling experience is mandatory requirement.
- Strong problem-solving skills with attention to detail.
- Ability to work effectively in a fast-paced, high-volume environment.
- Added advantage: Hands-on experience with CRM or Telephony tools such as Salesforce, Genesys, or any equivalent platform is highly desirable.

Work Schedule & Availability:
- Willingness to work overtime as per business requirements.
- Open to rotational week-offs based on business needs.Work Mode: Hybrid

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What’s in it For You?
- Hybrid Work Model:We’ve adopted a adaptable hybrid working environment (2-3 days a week in

📌 Product Support Associate (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad