We are looking for a Customer Support Executive to handle customer queries, provide timely resolutions, and ensure a high level of customer satisfaction across channels.
Key Responsibilities
- Resolve customer issues efficiently and professionally
- Maintain accurate records of customer interactions
- Escalate complex issues to the relevant teams
- Follow up with customers to ensure resolution
- Maintain service quality and meet response time SLAs
Required Skills:
- Strong communication skills (verbal & written)
- Problem-solving and customer-handling ability
- Basic computer knowledge (CRM tools, MS Office)
- Ability to work in a rapid-paced environment
- Good listening and interpersonal skills
Qualifications
- Bachelor’s degree (any field)
- 0-3 years of experience in customer support (freshers can apply)
Preferred Skills
- Experience with CRM tools
- Multilingual ability (if required)
- Prior experience in BPO/customer service
Key Metrics (KPIs)
- Customer satisfaction (CSAT)
- First response time
- Resolution time
- Ticket closure rate