Job Summary

The Medical Counsellor serves as the first point of contact for clients seeking aesthetic and cosmetic treatments across _all_ CARA Clinic service lines, including hair transplantation, hair loss therapies, skin rejuvenation, laser procedures, and non-surgical cosmetic enhancements. This role is critical in providing professional consultation, explaining procedures in detail, building trust, and guiding clients toward informed decisions.

The counsellor is accountable for converting leads into customers, maximizing revenue through upselling and cross-selling, ensuring compliance with medical protocols, supporting marketing initiatives, and delivering an exceptional client experience from first contact through the entire treatment journey.

Key Responsibilities
1. Client Consultation & Education
- Welcome clients warmly and build rapport to create a comfortable consultation environment.
- Conduct detailed needs analysis and gather relevant medical, aesthetic, and lifestyle history.
- Explain treatment options for all CARA services, including perks, timelines, pricing,



risks, and expected results.
- Assist in designing personalized treatment plans in collaboration with doctors and therapists.
- Demonstrate relevant tools and equipment when appropriate to enhance client understanding.
- Provide thorough pre-treatment and post-care guidance, including follow-up instructions.

2. Sales & Conversion
- Achieve monthly and quarterly sales targets for services, products, and packages.
- Convert consultations into confirmed bookings through tailored recommendations and solution-based selling.
- Offer premium and long-term treatment plans where suitable.
- Overcome objections with empathy and accurate, evidence-based information.
- Track conversion rates, upselling, cross-selling success, and package renewals in CRM.
- Follow up on pending payments and encourage timely closure of transactions.

3. Follow-Up & Relationship Management
- Maintain consistent follow

📌 Medical Counselor (Santacruz, Mumbai)
🏢 CARA Healthcare Private
📍 Santacruz, Mumbai