Key Responsibilities:
- Greet and welcome visitors in a qualified and friendly manner
- Answer, screen, and forward incoming phone calls
- Manage appointments, meetings, and conference room bookings
- Maintain visitor logs and issue visitor passes
- Handle incoming and outgoing mail, couriers, and deliveries
- Provide basic and accurate information to clients and visitors
- Maintain cleanliness and organization of the reception area
- Assist with administrative tasks such as data entry, filing, and documentation
- Coordinate with internal departments for smooth office operations
- Handle customer complaints or queries efficiently