Transcom is looking for dynamic and customer-focused individuals for the role of Customer Success Associate (Chat CSR). In this role, you will handle customer interactions via chat, assist with telecom-related queries, and identify opportunities to drive sales through effective communication.

Freshers are encouraged to apply

Key Responsibilities
- Handle customer queries through chat in a timely and professional manner
- Assist customers with mobile telephony services, subscriptions, and prepaid services
- Resolve billing and invoice-related concerns
- Provide basic troubleshooting support
- Deliver excellent customer service and ensure customer satisfaction
- Understand customer needs and recommend suitable products/services
- Drive upselling and cross-selling opportunities
- Maintain accurate records of customer interactions
- Follow company processes and quality standards

Eligibility Criteria
- Minimum qualification: 12th pass or Graduate




- Excellent written and verbal communication skills in English
- Good typing speed and comprehension skills
- Basic computer knowledge
- Ability to work in a fast-paced environment
- Flexible to work rotational shifts

Preferred:
- Experience in customer service, chat support, or sales
- Background in international telecom processes

Key Skills
- Strong communication and interpersonal skills
- Problem-solving ability
- Customer-centric approach
- Attention to detail
- Ability to multitask and work under pressure
- Sales-oriented mindset

Salary & Advantages
- Performance-based incentives
- PF, ESI & Health Insurance
- Paid leaves and holidays
- Career growth opportunities

Pay: ₹320,000.00 - ₹380,000.00 per year

Benefits:
- Provident Fund

Education:
- Higher Secondary(12th Pass) (required)

Work Location: In person

📌 Customer Success Associate (Jaipur)
🏢 COREHIRE
📍 Jaipur