Are you passionate about delivering exceptional customer service and interested in sales?
Join company as a Chat Customer Service Representative (CSR), where you will assist
customers with mobile telephony services, subscription-related queries, prepaid services,
and more—while also identifying sales opportunities
Key Responsibilities
- Handle customer interactions via chat in a professional and timely manner
- Assist customers with:
- Mobile telephony services
- Subscription and prepaid-related queries
- Billing and invoice concerns
- Basic troubleshooting
- Deliver a high-quality customer experience in every interaction
- Perform needs analysis to understand customer requirements
- Drive upselling and cross-selling through personalized recommendations
- Ensure accurate documentation and adherence to processes
Eligibility Criteria
- Minimum 12th pass / Graduate
- Excellent written & Verbal communication skills in English
- Strong typing and comprehension skills
- Customer-centric approach with problem-solving ability
- Versatile and adaptable to a fast-paced environment
- Basic computer knowledge
Preferred:
- Prior experience in customer service / chat / sales process
Key Competencies
- Strong communication & interpersonal skills
- Solution-oriented mindset
- Attention to detail and accountability
- Ability to multitask and work under pressure
- Sales aptitude with customer focus