We are hiring experienced Customer Service Associates for a voice process role. This position involves managing premium customers, understanding their needs, and delivering exceptional service through consistent engagement and relationship management.
Key Responsibilities
- Act as a dedicated relationship partner for premium customers post-sale
- Understand customer preferences and provide suitable recommendations
- Connect with high-quality prospects on behalf of customers
- Coordinate and schedule mutually agreed interactions between parties
- Ensure timely follow-ups, renewals, and continuous engagement
- Provide guidance, support, and personalized assistance throughout the customer journey
- Maintain accurate records and documentation of all interactions
- Deliver high service standards with prompt issue resolution
- Handle escalations with professionalism and solution-oriented thinking
- Respect diverse customer preferences and maintain a customer-first approach
Experience:
- Minimum 1 year of experience in Customer Service (Voice Process mandatory):
- Background in customer handling / client servicing / relationship management preferred
Skills Required:
- Strong communication skills in English and Tamil (spoken & written)
- Valuable customer convincing and relationship-building skills
- Basic sales knowledge and ability to influence decisions
- High emotional intelligence and empathy
- Strong organizational and multitasking abilities
- Patience, professionalism, and problem-solving mindset
Eligibility Criteria
- Qualification: 12th Pass / Any Graduate
- Age Limit: 24 - 35 years
- Mandatory: Experience in Voice Process Customer Service
Pay: ₹16,000.00 - ₹22,000.00 per month
Work Location: In person
📌 Customer Service Associate (Chennai)
🏢 Light Tracks Associates OPC
📍 Chennai
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