Food and Beverage is what adds flavour to a stay Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a excellent guest experience - A F&B; Hostess will show around food and beverage outlets in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.
At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one
Your day to day:
- Meet and greet all guests, and potential guests, at the front of the F&B; outlet by ensuring the following:
- Ensure the F&B; outlet is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards.
- Ensure F&B; outlet operating equipment is clean and in working order
- Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.
- Welcoming guests to the F&B; outlet.
- Being attentive to guest requests
- Escort guests to their preferred table or reserved table and seat guests according to F&B; outlet standards.
- Take telephone bookings and document in the Reservation book according to F&B; outlet standards.
- Train waiter staff and bus staff in hostess standards.
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.
- Maintain responsibility of cleanliness of hostess stations.
- Maintain responsibility of cleanliness of all menus and drink menus.
- Assist with food & beverage service
- Maintain detailed knowledge of menu, including daily specials.
- Ensure tables are cleared quietly and efficiently.
- Being passionate about people and service
- Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor.
- Ability to comply to local laws regarding food handling or serving of alcohol
- Reading and writing abilities are used often when taking orders, completing paperwork, etc.
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📌 F&b Hostess-holiday Inn Bengaluru Racecourse
🏢 Holiday Inn
📍 Bengaluru
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