Job Summary:
We are seeking a motivated and customer-focused Fitness Counsellor to guide prospective and existing members in achieving their health and fitness goals. The role involves understanding client needs, recommending suitable fitness programs, and driving membership sales while ensuring excellent customer experience.
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Key Responsibilities:
- Interact with walk-in clients and inquiries to understand their fitness goals
- Provide personalized counselling on fitness programs, memberships, and services
- Convert leads into memberships through effective communication and follow-ups
- Maintain solid relationships with existing members to ensure retention
- Conduct fitness consultations and basic health assessments (if trained)
- Coordinate with trainers to ensure client satisfaction and progress tracking
- Maintain accurate records of client interactions and sales activities
- Handle customer queries, concerns, and feedback professionally
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Requirements:
- Bachelor’s degree in any field (preferred: Sports Science, Nutrition, or related)
- 1 years of experience in sales, counselling, or fitness industry
- Excellent communication and interpersonal skills
- Strong sales and negotiation abilities
- Basic knowledge of fitness, health, and wellness concepts
- Customer-oriented mindset with a positive attitude
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Skills Required:
- Communication & persuasion
- Relationship building
- Goal-oriented mindset
- Problem-solving
- Basic computer skills (CRM, MS Office)
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Preferred Qualifications:
- Certification in fitness, nutrition, or counselling
- Experience in gym, wellness center, or health club