Key Responsibilities:
- Oversee the day-to-day operations of the Technical Support Team
- Be the point of contact when it comes to technical escalations
- Record and track team SLAs and workflows
- Assigning ARC collection Responsibilities
- Provide support where needed for both internal and external customers.
- Clearly communicate escalated issues to L3 and product managers as needed
- Manage and report on all incoming technical support inquiries
- On-board all current technical support team members
- Periodically conduct Webinar and KT session to internal external
- Be actively involved with the operational delivery and UAT if required for new product and feature releases
- Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner
- Work to create any relevant support material for the team
- Provide a feedback loop to wider staff and customers on resolved and in progress problems and incidents




- Implement any necessary preventive measures to reduce customer faults and issues
- Review all technical support related processes and documentation for continuous improvement
- Assist in the creation and implementation of customer self-service material and tools
- Evaluate and analyze Bitrix case trends to prevent future issues

Qualifications:
Bachelor’s degree in IT & Computer science Required. Prefer Certified Course in SQL.

Experience:
0-1 year of experience in a IT customer support role in POS Software.

Familiarity with CRM systems and customer support software is a plus.

Prefer IT support with SQLknowledge is plus

Immediate joiner Required

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Chennai)
🏢 Unipro Tech Solutions
📍 Chennai