Job Summary:
Key Responsibilities:
- Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
- Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
- Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
- Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications:
- Minimum 2 years of international voice process experience is mandatory.
- Fluent in English with a solid command of verbal and written communication.
- Excellent interpersonal skills and the ability to build rapport with customers.
- Ability to work effectively during night shifts.
- Proficiency in handling both voice and written interaction channels.
Preferred Skills:
- Previous experience in the insurance industry or a similar field is highly desirable.
- Familiarity with CRM tools and ticketing systems.
- Strong problem-solving and multitasking abilities.
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)