KRA Document - Back Office / Support Executive (Collection Team)

Position: Back Office / Support Executive - Collection Team
Department: Accounts / Customer Support / Collections
Reporting To: Finance Head / Collection Manager / Promoters
No. of Positions: 2
Location: ISCON-AMBLI Road
Experience Required: Minimum 3 years in real estate / property management / NBFC collection or housing finance

Primary Objective

To ensure smooth, accurate, and timely back-office operations relating to collections, customer follow-ups, MIS reporting, documentation, and support to the sales and finance team. The executive will also ensure compliance, record-keeping, and coordination with clients to maintain healthy cash flows.

Key Responsibility Areas

1. Collections & Recovery Support
- Generate payment reminders and escalate pending cases as per the defined SOP.
- Coordinate with the finance team for updating ledger balances and outstanding reports.

2. Documentation & Filing
- Maintain organized digital and physical records of allotment letters, agreements, payment receipts,



and correspondence.
- Assist in drafting NOCs, possession letters, and other customer-related documents.
- Ensure accurate data entry of collections, invoices, and client records in ERP/CRM software.

3. Customer Coordination & Support
- Act as a liaison between customers and the accounts/sales team for any payment or documentation-related queries.
- Schedule and follow up on post-sale meetings and collection commitments.
- Provide timely updates on account status to clients and internal stakeholders.

4. MIS & Reporting
- Prepare daily, weekly, and monthly collection reports and dashboards.
- Track ageing reports, identify critical delays, and prepare summaries for management review.
- Ensure real-time data accuracy in collection and sales MIS.

5. Cross-functional Coordination
- Support the sales team with back-end documentation during unit bookings and handovers.
- Work closely with legal/compliance for d

📌 Back Office (Ahmedabad)
🏢 Saanvi Nirman
📍 Ahmedabad