ob Title: Service Advisor - Mahindra TractorsDepartment: Service / After SalesReports To: Service Manager / Workshop ManagerKey Responsibilities1. Customer Handling
- Greet customers and understand tractor/service complaints clearly
- Explain service process, cost estimate, and delivery time
- Build long-term customer relationship & trust
- Handle customer complaints professionally and ensure closure

2. Job Card & Documentation
- Prepare Job Cards accurately as per Mahindra standards
- Record tractor details (Model, Serial No., Hours, Warranty)
- Ensure correct complaint diagnosis entry
- Maintain service history & customer records

3. Technical Coordination
- Coordinate with Mechanics & Technicians for proper diagnosis
- Ensure correct repair methods as per Mahindra guidelines
- Explain technical issues to customers in simple language

4. Warranty & Claims
- Identify warranty / AMC / FES eligibility
- Prepare and submit warranty claims correctly in Mahindra system
- Avoid rejection by ensuring proper documentation & photos

5. Parts & Inventory Coordination




- Coordinate with Spares department for availability
- Ensure genuine Mahindra parts are used
- Inform customer about parts replacement and costs

6. Service Delivery & Quality Control
- Monitor repair progress & ensure on-time delivery
- Conduct final inspection before delivery
- Ensure tractor cleanliness and customer satisfaction

7. Follow-up & Retention
- Post-service follow-up calls
- Ensure repeat service visits
- Collect customer feedback & handle negative feedback

8. System & Reporting
- Update service data in Mahindra DMS / SAP
- Daily service reports, productivity & pending vehicles
- Support audits & Mahindra CSI requirements

Skills & Qualifications
- Diploma / ITI / BE (Mechanical preferred)
- Experience: 1-5 years in Tractor / Automobile service. Fresher also can apply.
- Valuable communication in Tamil + Basic English:
- Customer handling & problem-solving skills
- Computer knowledge (DMS, Excel, W

📌 Service Advisor (Vandavasi)
🏢 Skyladder Outsourse India
📍 Vandavasi