Role Summary

The Customer Operations & Accounts Executive will manage end-to-end B2B customer operations including order logging, customer coordination, payment follow-ups, outstanding control, and MIS reporting. This role ensures smooth daily operations and robust customer relationships while maintaining financial discipline.

Key Responsibilities
- Handle daily B2B customer communication (calls & WhatsApp)
- Log orders accurately in Billing Software:
- Coordinate with packaging & delivery teams
- Maintain customer ledgers and account records:
- Track outstanding payments and follow up as per credit cycle
- Prepare weekly MIS reports (orders, payments, outstanding)
- Handle cash entries and ensure accurate reporting:
- Build trust and retain customers through professional communication:




- Act as single point of contact for operational customer queries
- IDEAL CANDIDATE PROFILE_

Experience
- 1.5 to 4 years in:
- B2B operations
- Distributor handling
- Accounts coordination
- Customer operations

Skills
- Comfortable discussing payments and dues
- Good Excel / Google Sheets knowledge
- Experience using billing or accounting apps (Vyapar preferred)
- Explicit Hindi & basic English communication
- Organized, calm, and process-oriented

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Operations (Gomti Nagar)
🏢 Diraaz Tea
📍 Gomti Nagar