Job Title

Facility Executive - Soft
Job Description Summary

Primary Function
- To achieve the timely and efficient delivery of C&W; - PMSI to Client, in support of their business needs in accordance with the service levels and Key Performance Indicators.

Core responsibility
- Monitor the process of report and follow up of requests & complaints from customer to management office.
- Ensure checklists pertaining to Daily/Weekly office inspection are filled up by staff.
- Inspect Request/Complaints log record.
- Inspect and monitor the function of office facilities
- Ensure Soft Services activity is maintained as per SOPs/Guidelines/SOW
- All check sheet
- Digital and Manual is updated at desired frequency
- Prepare DSR/MMR and QBR and present the same on defined frequency.
- To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
- To ensure that proper follow up any requests/complaints from customer / employees is done.
- To ensure a clean, health & hygienic working setting.




- Attend to all complaints raised by client and their representatives.
- Recommend implementation of Value added services
- Adherence and undertake additional activities as advised by the client and FM/PM
- Overseeing standards of cleanliness, hygiene and in all areas that includes lobbies, reception, washrooms, utility areas, floor landings.
- Assigns team members their duties and inspects work for conformance to prescribed standards of cleanliness as agreed with Client
- Manage Schedules: Daily/weekly/fortnightly/monthly and other periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors, Basements etc.
- Daily cleaning and Deep cleaning checklists, TBT
- Handling events and meetings
- F&B; Support as required for organizing various events and meetings (inhouse and external)
- Monitor / Oversee ensure safe, having fewer toxic disinfectants, Insectici

📌 Facility Executive (Mumbai)
🏢 Cushman & Wakefield
📍 Mumbai