Greet guests warmly as they arrive at the restaurant
- Manage reservations and walk-in guests efficiently
- Maintain waiting list and inform guests about waiting time
- Escort guests to their tables and provide menus
- Coordinate with service staff to ensure proper table rotation
- Handle guest queries and provide accurate information about menu and promotions
- Answer phone calls and manage bookings professionally
- Maintain cleanliness and organization of reception area
- Assist in handling guest complaints politely and escalate when required