Why UKG:
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
- We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
The Specialty Support Representative II role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our Benefits, EDI and ACA customers,
while utilizing outstanding customer service skills and techniques that promote customer satisfaction. This role requires sharp analysis, problem-determination, and troubleshooting skills. The Specialty Support Representative will work closely with the Perks Support teams and technical teams. Their main responsibility will be to provide high-level consultative and technical assistance for ACA and EDI customers.
Primary/ Essential Duties and Key Responsibilities:
- Work with customers and internal teams to gather ACA and EDI requirements for complex projects
- Manage transition projects for customers that need additional assistance during their move from launch to support while providing quality assurance feedback loops to the launch teams to measure success of the launch projects
- Assist customers with ACA and EDI projects
- Communicate with customers and internal partners on open requests
- Manage projects
📌 Specialty Support Representative Ii (Pune)
🏢 UKG (Ultimate Kronos Group)
📍 Pune
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