Position Overview

We are seeking an enthusiastic and detail-oriented E-Commerce Executive to manage order processing, logistics, and customer experience across multiple communication channels. The role requires strong coordination, analytical skills, and the ability to ensure smooth day-to-day e-commerce operations while driving process efficiency and customer satisfaction.

Key Responsibilities
- Order Management & Fulfilment_
- Handle end-to-end order processing on Shopify including order confirmation, packaging, and dispatch.
- Ensure timely delivery of products to customers while maintaining accuracy and efficiency.
- Regularly track, update, and resolve open order-related tickets within set timelines.
- Maintain logs for lost, damaged, or delayed deliveries and share monthly reports with relevant authorities.
- Carry out monthly closure, reconciliation, and MIS reporting.
- Customer Support & Relationship Management_
- Act as the primary contact for customer inquiries regarding products, services, and brand information.
- Handle customer complaints with empathy,



following escalation protocols when necessary.
- Share performance reports with management regarding customer complaints, resolution status, and service quality.
- Build and maintain strong skilled relationships with customers to understand requirements and support business growth.
- Logistics & Supply Chain Management_
- Develop and implement logistics and fulfilment strategies to improve supply chain efficiency.
- Identify risks in supply chain operations and prepare contingency solutions.
- Coordinate with vendors, logistics partners, and internal teams to ensure smooth order flow.
- Operational Excellence & Reporting_
- Evaluate customer issue resolution approaches to improve service efficiency.
- Maintain detailed MIS reports to track customer requests, complaints, and resolutions.
- Provide actionable insights to support process optimization and organizational growth.
- Ensure all escalation

📌 E-commerce Executive (Noida)
🏢 Oxygen Magnesium Private
📍 Noida