Customer Support Executive (UK Voice Process)

Location: Choolaimedu, Chennai
Company: INIYAS Ltd
Working Days: Monday - Friday
Timings: UK Shift
Experience: Minimum 1 year in voice-based international customer support (UK clients mandatory)
CTC: ₹3.36 L - ₹4.8 L per annum

About INIYAS

INIYAS Ltd is one of the UK’s leading IT service providers, now expanding its presence in Chennai to deliver world-class customer and technical support. We pride ourselves on professionalism, quality, and strong client relationships.

Address: No. 5/9, 3rd Street, Gill Nagar, Choolaimedu, Chennai - 600094

Role Overview

We are seeking an experienced Customer Support Executive with excellent English communication skills and proven voice-process experience supporting UK clients.
You will handle inbound and outbound calls, resolve issues efficiently, and ensure every customer interaction is managed with clarity, confidence, and care.

Key Responsibilities
- Handle customer queries via phone in a timely and skilled manner.




- Manage agitated or upset customers calmly while maintaining control of the conversation.
- Take ownership of urgent calls, ensuring quick follow-up and resolution.
- Troubleshoot and resolve product
- or service-related issues accurately.
- Maintain a courteous, empathetic tone at all times during customer interactions.
- Update CRM systems with case details, feedback, and resolutions.
- Proactively follow up on open cases to ensure closure and customer satisfaction.
- Coordinate with internal teams to escalate and resolve complex issues.

Requirements:
- Minimum 1 year experience in a UK voice-process (customer support / technical support).
- Strong fluency in English - neutral or UK-friendly accent preferred.
- Must have experience speaking directly with UK customers over calls.:
- Excellent communication, listening, and problem-solving skills.
- Ability to multi-task and prioritise under pressure.:
- Experience using CRM or remote-support tools (e.g., Zoho,

📌 Customer Support Executive (Choolaimedu)
🏢 INIYAS Services
📍 Choolaimedu