Roles and Responsibilities

Department: Account Management

Designation: Account Executive - Executive

We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the organization, ensuring seamless communication, service delivery, and overall account success.

Key Responsibility:
- Coordinate with respective stake holders for cashless claim settlement and resolution.
- Explain claim decisions, deductions and provide status updates clearly to customers and agents.
- Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers.
- Receive and verify the completeness of claim documents; advise on any pending or missing documents.
- Coordinate with the inward team for claim registration and ensure proper documentation flow.
- Allocate claims to the processing team for timely action.




- Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims.
- Allocate claims to the processing team for timely action.
- Liaise with the enrollment team to ensure policy registration for both cashless and reimbursement claims.
- Monitor and follow up on all queries using claim numbers until full resolution.
- Maintain weekly reports detailing claims, queries, and their respective TATs.

Key Qualifications and Skills:
Any graduate - B Com/BBA/BCA/BA/B Sc. Solid interpersonal and communication skills (both verbal and written) Problem solving & escalation handling Teamwork & adaptability.

Pay: ₹250,000.00 - ₹350,000.00 per year

Benefits:
- Health insurance
- Provident Fund

Application Question(s):
- Applicant should be able to commute to Electronic City

Experience:
- TPA Coordinator/Medical Billing: 3 years (required)

Work Location: In per

📌 Medical Billing Executive/tpa Coordinator (Bengaluru)
🏢 MEDI ASSIST INSURANCE TPA PRIVATE
📍 Bengaluru