About HireRight:
Overview:
Responsibilities:
- Collaborates with other teams to keep clients informed of issues throughout the screening process
- Reviews and maintains a good understanding of service level agreements and performs work in accordance with client requirements
- Implements changes to processes as directed following changes to service level agreements
- Maintains accurate and up to date records of actions taken in the background screening process
- Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
- Maintains a standard of work that meets the department quality and productivity targets
- Conducts phone calls in a manner that is qualified and reflects the overall ‘helping people to get hired’ philosophy
- Assists team members and works as part of the team to ensure customer expectations are met
- Provide timely follow-up and follow through on all requests, reports, and escalations
- Maintain a "Continuous Improvement" state of mind and helps to suggest and implement changes




- Be open to cross training in other functions outside of immediate scope of responsibility
- May assist with mentoring, training, and coaching of new team members within immediate team

Qualifications:
Education:
- Graduate in any stream

Experience:
- 1+ years of voice or blended process experience (preferably BGV industry).

Knowlegde & Skills:
- Strong Analytical & typing skills.
- Keen to learn attitude.
- Ability to take ownership of problems and take proactive action.
- Ability to multi-task & prioritize in fast paced environment.
- Ability to review details quickly and methodically.
- Confident with telephone communications, including probing for information whilst maintaining good professional relations.

What do we offer:
Please submit resume/CV in English. Please be informed that the company does not provide a visa sponsorship.

HireRight does not accept unsolicited resumes through or from search f

📌 Researcher I (Bengaluru)
🏢 HireRight
📍 Bengaluru