Key Responsibilities1. Call Handling
- Handle inbound calls and provide accurate information.
- Follow scripts and guidelines while maintaining a friendly tone.
2. Follow-up
- Follow up on previous calls and maintain consistent communication.
- Update the system with call outcomes and follow-up tasks.
- Address queries, provide details about services, and resolve basic issues.
- Maintain polite and qualified behaviour at all times.
4. Data Management
- Maintain call logs, reports, and databases accurately.
- Keep track of interested leads and scheduled appointments/interviews.
5. Coordination
- Coordinate with internal teams (Sales/Recruitment/Documentation) as required.
- Schedule meetings, interviews, or callbacks.
Key Skills Required
- Excellent communication and telephone etiquette.
- Ability to handle high call volumes.
- Good listening and problem-solving skills.
- Basic computer knowledge (MS Office, CRM/portals).
- Positive attitude and willingness to learn.
Qualifications
- Degree in any discipline.
- Freshers or 0-2 years of experience in telecalling/customer service.
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Experience:
- tele calling: 1 year (preferred)
Work Location: In person
📌 Tele Caller (Visakhapatnam)
🏢 Skill Development Centre
📍 Visakhapatnam
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