Position: Customer Experience Associate - Automotive Support

Work Location: On-site role - Ahmedabad
- Minimum of 2 years of documented professional experience (any industry)
- Flexibility to work in rotational shifts and rotational week offs (including night shifts)
- Higher Secondary (HSC) qualification is mandatory
- Clear written and verbal communication abilities
- Basic understanding of automotive systems, parts, and functions
- Familiarity with vehicle variants, pricing structures, and delivery timelines
- Comfortable handling customer conversations via chat and digital platforms

Preferred Experience

Applicants with prior experience in automotive-related environments such as:
- Vehicle dealerships or service centers
- Auto sales or automotive support roles
- Online automobile platforms (e.g., used-car marketplaces or vehicle comparison portals)

Key Responsibilities
- Respond to customer inquiries through chat and assisted support tools




- Guide customers on vehicle models, specifications, and pricing options
- Help with booking-related queries and delivery status tracking
- Address and resolve vehicle-related questions or concerns efficiently
- Accurately document customer interactions and updates
- Ensure a consistent, courteous, and high-quality customer experience

Job Types: Full time, Permanent

Pay: ₹26,000.00 - ₹35,000.00 per month

Benefits:
- Health insurance
- Provident Fund

Application Question(s):
- Are you comfortable to commute at Makarba, Ahmedabad?
- Are you flexible to work in rotational shift and rotational week offs?
- Rate your English communication skills out of 10?
- How many years of experience do you have?

Work Location: In person

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