About The Team Who we are:
Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.



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Responsibilities
Understand how the ICI product works and how it is used by customers.
Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on recent product enhancements and configuration changes, implement new changes by using functional skills on customer environments.
Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience.
Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient.
Provide technical & functional expertise, guidance, mentorship to team members.
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📌 Senior Functional Consultant, Admin Services (Pune)
🏢 Icertis
📍 Pune