Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards.
Responsibilities
Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles.
Independently manage documentation your work and deliverables, manage schedules and coordinate documentation team effort for projects, ensuring timely releases that align with product development timelines.
Collaborate closely with cross-functional teams including PLM, R&D;, and Test to gather accurate technical information for documentation.
Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages




Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements
Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
Experience using defect-tracking systems and centralized knowledge base (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
Qualifications
You have:
Bachelor’s degree with 12–16 years of experience in technical documentation within Telecommunications or Optical Networking.
Skilled in structured writing, SDLC/DDLC, XML/DITA tools (Arbortext, Oxygen), and markup languages like XML, AsciiDoc, and Markdown.
Experienced in Agile, DevOps, Jira, Confluence, GitHub, single-sourcing, and scalable content management practices.
Robust communication, leadership, and project management skills with the ability to manage schedules, lead teams, and adapt quickly.
It wo

📌 Customer Documentation Developer (India)
🏢 NOKIA
📍 India