Key Responsibilities

Manage the end-to-end onboarding process for partners, including conducting screening rounds and interviews to assess suitability and ensure a smooth onboarding experience.
Build, maintain, and nurture robust relationships with clients and partners, acting as their primary point of contact and ensuring a positive experience throughout the engagement lifecycle.
Respond to customer and partner enquiries through calls, chats, and emails while maintaining professional, courteous, and effective communication.
Understand customer and partner requirements, identify concerns, and provide appropriate solutions, guidance, or assistance on time.
Escalate complex or unresolved issues to the relevant teams, coordinate with cross-functional stakeholders,



and ensure timely follow-ups until successful resolution.
Maintain accurate records of onboarding activities, client interactions, resolutions, and updates while delivering excellent support and ensuring seamless operational processes.

About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

📌 Operations Executive (Noida)
🏢 AstroTalk
📍 Noida