ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this prospect to learn how YOU can make a difference at ConnectWise
General Summary:




The Software Support Specialist II is responsible for assisting ConnectWise partners in diagnosing and resolving a partner’s product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with ConnectWise products.
Essential Duties & Responsibilities:
Provides support to partners with a high attention to detail
Researches, analyzes, and documents findings
May influence others within the Services & Support team through the explanation of facts, policies, and practices
Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction
Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies
Provides

📌 Software Support Specialist II (Mumbai)
🏢 ConnectWise
📍 Mumbai