The Commercial Servicing Network is a dedicated team of Customer Care Professionals, leaders and support groups working together to deliver outstanding service every day to our Card Members around the world. Our dedicated care professionals and partners strive to treat every servicing interaction as an opportunity to put the customer first, add meaningful value, and deepen relationships.
Responsibilities
Consistently deliver extraordinary service (through chat or phone, as required,) whilst in a fast-paced, structured, customer care environment.
Able to address 2-3 Chat conversations simultaneously.
Ready to work in 24/7 shift environment and minimum 3 days work from office in a given week.
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership that deepen customer engagement.
Develop key consulting skills, including building a human connection with customers through care and empathy, handling objections, and providing solutions.




Meet and exceed performance goals that include customer satisfaction, consultative sales, handling time, schedule adherence, and compliance regulations.
Maintain a high level of integrity to work with customer information and meet compliance requirements.
Qualifications
Minimum Qualifications
Bachelor’s degree
Not more than 5 years of difference between highest education degree completion date and
Joining date
Should not have enrolled in any prior Government Apprenticeship programs
Strong attention to detail and accuracy
Good communication and interpersonal skills
A willingness to learn and adapt to new tasks and challenges• Ability to maintain confidentiality
Preferred Qualification
Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
Robust written and verbal communication skills to be able to converse clearly and naturally, while demonstrating active listening s

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram