Head of Customer Care for Protection and Automation
Location: Goa, India
We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries

Smart infrastructure from Siemens makes the world a more connected and caring place – where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.

JOIN US WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE

What will your responsibilities be?





You lead a team that provides Hotline support for Protection and Automation products and applications
You and your team is responsible for providing support to customers and internal Siemens functions in different countries
You coordinate the activities of the team for after sales support to customers, as well as field service team to ensure prompt resolution of customer
You drive excellence in providing service to customers by establishing explicit objective and timely monitoring of incident resolution
You are responsible for contributing to QM&GCC; strategy of continuously improving customer care process and ensure implementation agreed roadmap actions
You support conceptualizing and ensuring use of Artificial Intelligence (AI) to develop customer self service as well as for internal process improvements
You support your team to develop skill set for IoT products related to PA
Together with your team, yo

📌 Head of Customer Care for Protection Relay and Substation Automation (India)
🏢 Siemens
📍 India