Location: PAN INDIA

Experience: 11–15 Years

About The Role

We are seeking a ServiceNow Subject Matter Expert (SME) to serve as the primary technical expert for ServiceNow integrations, platform configuration, and troubleshooting. The role will work closely with engineering, architecture, QA, and product teams to deliver ServiceNow capabilities, resolve integration challenges, and ensure effective platform governance.

Job Description

The role requires deep expertise in the ServiceNow platform, with responsibility for analyzing and resolving integration challenges across ITSM, ITOM, CMDB, workflows, and custom applications. The SME will design, develop, and maintain integrations between ServiceNow and enterprise platforms, cloud environments, and third-party tools.

The position involves troubleshooting API connectivity, authentication, performance, latency, and data consistency issues, while reviewing and optimizing workflows, business rules, client scripts, and integrations. The candidate will also support engineering teams throughout design, development, testing, release,



and production activities.

The SME will conduct root-cause analysis for production incidents, support deployment and post-production activities, maintain technical documentation and operational runbooks, and mentor development teams on ServiceNow best practices.

Key Responsibilities

Serve as the technical SME for ServiceNow discussions, integration challenges, and problem resolution.
Design, develop, and maintain ServiceNow integrations with enterprise and third-party platforms.
Troubleshoot APIs, authentication, performance, latency, and data consistency issues.
Review and optimize ServiceNow workflows, business rules, client scripts, and integrations.
Collaborate with engineering, architecture, QA, and product teams throughout delivery and release cycles.
Perform root-cause analysis for production incidents and recurring defects.
Support release planning, deployment validation, and post-

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