Who is Forcepoint?
Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you
A Technical Support Engineer I is responsible for providing a world-class support experience to our customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Creative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated
third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint.




Responsibilities:
• Respond to customer cases in line with Service Level Agreements.
• Proactively identify and resolve potential problems to prevent them from occurring and
improve the overall customer experience.
• Approach each case with a goal of ensuring Forcepoint products are performing at an
optimal level by addressing any underlying or additional problems uncovered during each
customer engagement.
• Ensure full understanding of the issue, including impact to customer.
• Gather logs, configuration details and attempt to reproduce the reported issues.
• Research the issue in the Knowledge Base, documentation and with your team
members as needed.
• Recommend solutions to customers and follow through to resolution or escalate the
case in a timely manner if no resolution can be found.
• Prioritize workload based on severity and impact to customer and demonstrate a sense

📌 Technical Support Engineer I (Bengaluru)
🏢 Forcepoint
📍 Bengaluru