Please Find The Below Job Description For Your Reference.
Experience - 4 - 10 Years
Job Summary
Serve as a test analyst within a hybrid work model focusing on end to end validation of contact center journeys supported by IVR systems and cloud platforms. Apply structured agile testing practices using Jira and Scrum to ensure reliable customer interactions and robust channel experiences delivering high quality outcomes that support organizational goals and improve service reliability.
Responsibilities
Execute comprehensive test analysis and design activities for IVR solutions integrated with AWS Connect to ensure reliable and efficient customer interaction flows across supported channels.
Develop detailed test cases and test data aligned with agile user stories captured in Jira to validate functional behavior usability aspects and system stability under various contact scenarios.
Perform systematic functional and regression testing of IVR call flows including menu navigation error handling and call routing to confirm that changes do not negatively impact existing customer experiences.
Collaborate closely with product owners scrum team members and business analysts to clarify acceptance criteria and refine test scopes so that delivered features accurately meet documented business needs.
Conduct end to end testing across multiple customer channels such as voice self service and assisted service journeys to verify seamless transitions and consistent experience regardless of entry point.
Coordinate day to day test execution within Scrum ceremonies by providing explicit progress updates raising impediments early and contributing to sprint planning through realistic test effort estimates.
Analyze defects identified during test cycles by capturing clear reproduction steps in Jira and partnering with developers to support quick resolution and robust verification of applied fixes
📌 Test Analyst (Chennai)
🏢 Cognizant
📍 Chennai
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